FAQS

Rent. Save. Own is a program that was created by Drewlo Holdings and the Ironstone Building Company to help renters bridge the gap between renting and owning.

For each month that you rent with Drewlo Holdings, you will receive $400 - for a maximum of $15,000 - towards the purchase of a brand new home, condo or townhome from The Ironstone Building Company.

You do not need to enroll in this program, it is automatically set up the first day you begin renting with us.

To use the Rent. Save. Own. program you will need to contact us at [email protected]. We will work with you to finalize your purchase and ensure that everything goes smoothly. 

As a way to increase tenant communication with their building manager, Drewlo has partnered with UR Concierge Services (UR CSI). By clicking on the "Concierge" button at the top right of Drewlo's menu, residents living in a Drewlo Holdings building can sign up for UR Concierge Services.

When signing up, residents must use a building code in order to access the services. The building code is the postal code of your building without spaces. For example, if you're living at 1420 Beaverbrook Avenue, then your building code is N6H5W5. It's important to note that the building code you put in, must match the building you're living in! 

The UR Concierge portal is how Drewlo can communicate with you about building specific events such as: maintenance, emergency services (such as water shut offs), contests, and more! To learn even more about UR CSI, read our blog post here.

In order to complete an application, the Drewlo Holdings building manager requires the prospective tenant to have: 

• Money Order or Bank Draft (last months rent deposit) 
• Post-Dated Cheque (1st months rent) 
• Void Cheque - to arrange automatic monthly withdrawals on the first of the month 
• Proof of income 
• Paystubs, letter of employment with yearly income, T4, notice of assessment 
• Colour copy of photo identification (and ID)

What utilities are included in your rent will be indicated on the building's page, under the main photo. Typically, heat and water are included. 

On each of our building pages rental amounts are found as a "starting from" base rent, or as a range for a specific rental apartment style.  Rent for each of our apartment suites are calculated based on: floor level, view, square footage, and amenities and upgrades (ie: granite or renovations).

Drewlo Holdings does require our tenants to provide proof of Liability Insurance for no less than $1,000,000.  A copy of your proof of coverage must be given to the building manager prior to receiving the keys to your unit.  This proof of Liability Insurance must show the tenant's name, effective date, address (including unit number) insured, and coverage amount.  Additionally, we recommend that our tenants have Content Insurance for their personal belongings, as Drewlo Holdings does not cover it.

Here is a link to the information your insurance company will need for your property. 

Property Insurance Information

Drewlo Holdings does not offer furnished apartments for rent.  However, to those looking for furnished apartments in Kitchener/Waterloo, London, or Sarnia, we do suggest Executive Accommodations (linked) as they have furnished units in our apartment buildings.

In order to arrange a viewing, please call the phone number listed on the building page for the specific building or community you're interested in.  Alternatively, for any of our London properties, you can contact our citywide rental agent at 519-868-7200.

For the most up-to-date information on what rental apartment suites are available, please call the individual building, fill out the email contact form, or follow the Twitter account for the city that you're interested in – Burlington, Kitchener, London, Sarnia, Woodstock.

When a resident provides notice to move out, our team begins a structured move-out process to ensure a smooth transition for both the outgoing and incoming residents.

First, written notice must be submitted in accordance with the lease agreement and applicable provincial regulations. Once notice is received, we provide move-out instructions outlining cleaning expectations, key return procedures, and final inspection details.

Before the move-out date, we may schedule pre-move-out inspections if required. On the final day of occupancy, keys must be returned to the building manager. After the suite is vacated, our team conducts a detailed inspection to assess condition, cleanliness, and any potential damages beyond normal wear and tear.

1. Carpets should be professionally steam-cleaned if deemed necessary

2. All appliances must be thoroughly cleaned inside and out

3. The unit should be left in a clean and tidy condition

4. Any wall coverings installed during your tenancy should be removed

5. Nail holes or minor wall damage should be properly filled

6. All personal belongings and garbage must be removed from the suite

7. The suite should be returned in substantially the same condition as at the start of the tenancy, reasonable wear and tear expected

Following inspection:

1.     Maintenance issues are addressed.

2.     Required repairs or repainting are completed.

3.     Any outstanding charges (if applicable) are processed according to lease terms.

Our goal is to prepare the suite efficiently while ensuring fairness, transparency, and readiness for the next resident.

We take pest control very seriously and follow a strict protocol to ensure the safety and comfort of all residents.

If a pest issue is reported, we immediately coordinate with the lease holder and our internal pest control team and provide remediation to the suite, free of charge. Depending on the type and severity of the infestation, this may include targeted treatments, follow-up visits, and monitoring.

Residents will receive clear preparation instructions prior to treatment, which may include:

• Removing personal belongings from affected areas
• Laundering clothing and linens
• Temporarily vacating the suite (if required)

In cases where a suite is vacated and found to be infested, we implement a full remediation process before re-renting. This may include:

• Professional extermination services
• Deep cleaning and sanitation
• Replacement of affected materials if necessary

We also take preventative measures in surrounding units when appropriate to prevent the issue from spreading.

Our priority is to resolve pest concerns quickly, professionally, and in compliance with health and safety standards.

Parking is available at all of our apartment buildings.  The price for parking varies between buildings, and the type of parking available (ie: indoor, outdoor, or covered).  The pricing details are outlined on each individual building page, please contact the building manager for the specific details about parking type and availability.

At Drewlo Holdings, we are proud to have a top-notch maintenance crew.  If you find that you require maintenance in your unit, please contact your building manager.  With your building manager, the proper work order request forms can be filled out, the building manager will troubleshoot your issue and then send the work order onto maintenance.  Once your building manager has filled out a work order, but your issue has not been resolved or there is not a timeline in place to resolve issue within 48 hours, please feel free to inquire on the status of your maintenance request by https://www.drewloholdings.com/contact

If you require immediate maintenance, the building manager is available for emergency situations and basic maintenance.

Cable, telephone, or Internet can be set up through Bell, Rogers, or Cloud Wifi. 

Drewlo Holdings does not allow the installation of satellite dishes on balconies.  Satellite television services are available through Bell for the entire building.

If you have to leave your lease before your one-year term is up, please refer to section 15 of your lease.  Contact your building manager, and it is your responsibility as the current tenant to find someone to take over the lease.  The prospective tenant must agree to take the unit "as is", and be approved by our lease administration team.  There is a $250 administration fee charged for assigning your lease.

We do!  Just by referring your friends to live with us, you and your friends will both receive $100!  Some exclusions and restrictions may apply, please talk to your building manager BEFORE your referral signs their lease.